Checking the medicine / A question brief
How do I check the pharmacy?
Ask for the pharmacy’s actual name. The name of the website arranging care may be a different name.
Who makes and sends it?
People getting care online may not know who compounded their medicine, according to the Food and Drug Administration (FDA).
A compounder is the pharmacist, doctor, or facility making a medicine to order.
Ask who makes it and who sends it, then compare those answers with the label. Keep the names with the prescription.
Which record can I open?
The Texas State Board of Pharmacy offers a free search for pharmacies and pharmacists, including out-of-state pharmacies licensed for Texas.
A pharmacy based outside Texas generally needs a Texas licence to send you prescription medicine, as of September 2026. The pharmacy board may grant an exception for a pharmacy that sends only occasional orders into Texas.
Do not assume that a single order qualifies for the exception. Ask the Texas pharmacy board to confirm.
For sterile compounding—making medicines free of living germs—the out-of-state licence category is Class E-S, as checked in September 2026.
Ask the board if the licence category is unclear. A pharmacy licence does not guarantee the quality of every medicine it supplies.
What else can I ask?
- Can a pharmacist answer my questions about this prescription?
- What written information comes with the medicine?
- What happens if the package or label does not match the order?
FDA’s online-pharmacy checks include a valid prescription, state licensing, and access to a licensed pharmacist.
A polished storefront cannot replace those checks; FDA says fake storefronts can look convincing.